The Motor Industry Code of Practice for Service and Repair is a voluntary code created for the Motor Industry and its consumers. The Code has been developed by the Motor Industry to provide a self regulatory regime by which individual garages can demonstrate their intention to operate as responsible businesses and have in place a speedy dispute resolution service that consumers can readily access in the event of a disagreement.

The Code is a voluntary code of practice and is working towards approval by the Office of Fair Trading (OFT) under their Consumer Codes Approval Scheme. OFT Approved Codes promote and safeguard consumers' interests by helping consumers identify better businesses and to encourage businesses to raise their standards of customer service.

The Code will not place an onerous administrative burden upon subscribers. Once implemented, the procedures required by the Code should be easily maintained.

The Code also contains guidance for consumers and provides information on dispute resolution provided by the Code Advisory and Conciliation Service. It also sets out the steps that both parties should take to resolve a complaint.

The Code is accompanied by the Brief Guide to the Code, which contains basic information on the Code, the Consumer Advice Line and Conciliation and Arbitration. It also provides consumers with a pre-contractual information check list, a quick guide to their legal rights and the Consumer Survey.

Download the Code

Download the Brief Guide