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Please enter the name of the garage below and select from the list of garages that appear. Alternatively if you know their ID you can enter that. If you cannot locate your garage using this form, try using our garage finder to confirm the garages details.
Garage Name*
OR Subscriber ID
Address 1*
Address 2
Town*
Post Code*
Name*
Address Line 1*
Address Line 2
County - Please select - Aberdeenshire Anglesey Angus Antrim Argyllshire Armagh Avon Ayrshire Banffshire Bedfordshire Berkshire Berwickshire Brecknockshire Buckinghamshire Buteshire Caernarfonshire Caithness Cambridgeshire Cardiganshire Carmarthenshire Cheshire Clackmannanshire Cleveland Clwyd Cornwall Cromartyshire Cumberland Cumbria Denbighshire Derbyshire Devon Dorset Down Dumfriesshire Dunbartonshire Durham Dyfed East Lothian East Sussex Essex Fermanagh Fife Flintshire Glamorgan Gloucestershire Guernsey Gwent Gwynedd Hampshire Herefordshire Hertfordshire Humberside Huntingdonshire Inverness-Shire Isle of Man Isle of Wight Jersey Kent Kincardineshire Kinross-Shire Kirkcudbrightshire Lanarkshire Lancashire Leicestershire Lincolnshire Londonderry Merionethshire Merseyside Middlesex Midlothian Monmouthshire Montgomeryshire Morayshire Nairnshire Norfolk Northamptonshire Northumberland Nottinghamshire Orkney Oxfordshire Peeblesshire Pembrokeshire Perthshire Powys Radnorshire Renfrewshire Ross-Shire Roxburghshire Rutland Selkirkshire Shetland Shropshire Somerset Staffordshire Stirlingshire Suffolk Surrey Sutherland Tyne and Wear Tyrone Warwickshire West Lothian West Midlands West Sussex Westmorland Wigtownshire Wiltshire Worcestershire Yorkshire
Telephone Main*
Telephone Fax
E-mail Address*
Make* - Please select - - Other - Alfa Romeo Ascari Aston Martin Audi Bentley BMW Bristol Cadillac Caterham Chevrolet Chrysler Citroen Corvette Daihatsu Dodge Ferrari Fiat Ford Honda Hummer Hyundai Isuzu Jaguar Jeep Kia Lamborghini Land Rover LDV Lexus Lotus Maserati Mazda Mercedes-Benz MG MINI Mitsubishi Morgan Nissan Noble Perodua Peugeot Piaggio LCVs Porsche Proton Renault Rolls-Royce Rover Saab SEAT Skoda Smart Ssangyong Subaru Suzuki Tata Toyota TVR Vauxhall Volkswagen Volvo Westfield
Model*
Enquiry/Complaint Type:
Misrepresentation – Subscribers advertisements were misleading
Regulations – Subscribers advertisements not in line with relevant legislation/codes
Pricing – Price quoted not inclusive of all associated costs
Guarantee/warranty – Were not set out in ad. or made available prior to agreement
Breach of other Codes/Regulations/legislation within Advertisements – Is a breach of this Code
Booking – There was no flexibility and choice for booking and completion
Additional Work – Subscriber did not confirm before proceeding
Work required – There was no explanation, advice, or written confirmation (if requested)
Diagnostic work – Subscriber did not confirm charges
Cancellation policy - Subscriber did not explain
Replaced parts - Not made available by Subscriber
Payment – Subscriber did not confirm acceptable methods
Terms and conditions – Were not prominently displayed or available upon request
Estimate – Not offered as an individual breakdown/not offered in writing when requested
Quotation – Not offered as an individual breakdown/not offered in writing when requested
Deposits or prepayments – Subscriber requested for service and repair work
High pressure selling techniques - Were used
Parts availability - Were not available to complete required work
Additional work/time – Subscriber did not contact prior to commencement
Additional work – Subscriber did not offer re-assembly/Subscriber compelled me to agree to
Guarantee – Subscriber would not guarantee work against failure
Warranty – Subscriber did not inform of any parts provided with manufacturer warranty
Guarantees and warranties – In addition to consumer rights
Servicing – Was not to vehicle manufacturers specification (where required)
Subcontracted work - Subscriber would not take responsibility for it
Parts – There was no prior agreement on parts to be used
Timescales - The work was not carried out within agreed timescales
Extended warranties - The Subscriber did not gain permission from warranty provider
Queries - Subscriber did not responsd to questions raised regarding work completed
Prices - were not clear or inclusive of all associated costs
Estimate - Differed greatly to the price of the agreed completed work
Quotation - Differed greatly to the price of the agreed completed work
Additional Work – Subscriber did not contact and agree prior to commencement
Final invoices – Not clear or detail work completed
Handover procedure – There was no explanation of work carried out or the prices charged
Code aware - The staff did not appear to be trained in the Code and comply with relevant legislation
Completing work – Work not completed accurately or efficiently/Not attentive to consumer
Competent - Staff did not appear to be competent to carry out work/Trainees were not supervised
Trainees work - Was not checked by competent member of staff
Facilities and equipment - Was not appropriate for work being carried out
Communication - Was not clear or jargon free
Consumer complaints - Immediate action was not taken to resolve
Complaints handling process – Not easily identifiable
Customer Relations representative - Not easily identifiable
Co-operate with – Did not co-operate with third parties
Inform to refer complaint – Subscriber did not inform of the Code dispute resolution service
Code Advisory and Conciliation Service – Did not progress and advise
Provide assistance – Subscriber did not provide assistance required by advisory and conciliation service
Arbitration available – After conciliation
Adherence to Code - Did not display appropriate signage within the premises
Brief Guide - Not on display at premises
Record all complaints - relating to the Code
Supporting Documents
Enquiry/Complaint*
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