Links

SMMT New Car Code

The SMMT New Car Code of Practice (the Code) sets out the standards that vehicle manufacturers comply with regarding new car sales, new car warranties, availability of replacement parts, advertising and complaints handling.

www.smmt.co.uk/consumeradvice/

Consumer Direct

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues.

www.consumerdirect.gov.uk

Office of Fair Trading

The Office of Fair Trading (OFT) Consumer Codes Approval Scheme (CCAS) is a scheme for approving and promoting business-to-consumer codes of practice. OFT Approved Codes promote and safeguard consumers' interests by helping them identify better businesses and encourage those businesses to raise their standards of customer service

www.oft.gov.uk/codes

National Consumer Council

The National Consumer Council (NCC) published the paper on car servicing and repair ‘at a crossroads’ that lead the creation of the Motor Industry Code of Practice for Service and Repair. The NCC aims to make practical difference to the lives of consumers around the UK, using its insight into consumer needs to advocate change.

www.ncc.org.uk

Advertising Standards Authority

The Advertising Standards Authority (ASA) regulates the content of advertisements, sales promotions and direct marketing in the UK.

www.asa.org.uk

Citizens Advice Bureau

The Citizens Advice service helps people resolve their legal, money and other problems by providing free information and advice across the UK. Their website contains useful information.

www.citizensadvice.org.uk

Trading Standards Department

Trading Standards Central provides a wealth of information for consumers and businesses.

www.tradingstandards.gov.uk

Direct.gov.uk/motoring

Direct.gov.uk contains a wealth of information for motorists, covering everything from driver licensing to road safety and advice on owning a vehicle.

www.direct.gov.uk/motoring